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MYERBS LTD CUSTOMER PRIVACY NOTICE

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Introduction

This Privacy Notice describes what information MYERBS LTD collects from customers, potential customers and any other individuals who contact us. MYERBS LTD uses this information for its legitimate business purposes and to better serve the needs of our current and prospective customers. MYERBS LTD is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

 

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1. Information MYERBS LTD collects about you

MYERBS LTD collects and processes a range of information about you. This information may include your name, email address, billing address, delivery address, workplace details, payment details, details about your previous purchases, the content of any email you send to us and any other similar information. 

 

MYERBS LTD may collect this information in a variety of ways. For example, data might be collected through our online ordering site, or obtained from correspondence with you. In some cases, MYERBS LTD may collect personal data about you from third parties where it is deemed necessary, such as through referrals from other customers or business contacts.

 

You may also give us information about you by filling in forms, setting up a user account or profiles, subscribing to newsletters and other services, ordering a product, submitting an enquiry about a product, using our enquiry form or participating in surveys, or by communicating with us by email, phone or otherwise.

 

You are under no obligation to provide this information, but without it, we may not be able to provide you with some of our services or information you may request.

 

2. Why does MYERBS LTD need to process your data?

MYERBS LTD uses this information for its legitimate business purposes and to better serve the needs of our current and prospective customers. This could include activities such as letting you know about product services, contacting you with billing enquiries, delivering your products, dealing with your enquiries, or asking you about what sorts of services you may require MYERBS LTD’s assistance with.

 

We rely on your consent in order to make contact with you by email or phone for relationship and marketing purposes. You can withdraw that consent and ask us to delete your information at any time.

 

Data protection law also allows the use of personal data where the benefits (or “legitimate interests”) of doing so outweigh the possible negative implications for the relevant individuals. These are the grounds on which we usually rely on when we use your information for anything other than making contact with you by email for marketing purposes. If you object to us using these grounds you can do so at any time.  In some cases, MYERBS LTD also needs to process your data to ensure that it is complying with statutory and legal obligations.

 

3. Who Has Access to Data?

MYERBS LTD shares your data with service providers that are supplying services to MYERBS LTD in order to enable MYERBS LTD to conduct its business activities or to gather information such as for surveys, evaluations/assessment tools or internal research.

 

Your data may, in some circumstances, be processed to countries outside the European Economic Area (EEA) in connection with MYERBS LTD’s Service Providers. Data is transferred outside the EEA on the basis of written instructions including the confirmation of relevant safeguards as outlined and approved by the ICO as supervising authority.

 

4. How does MYERBS LTD store and protect your data?

MYERBS LTD takes the security of your data seriously. MYERBS LTD has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.

 

Where MYERBS LTD engages third parties to process personal data on its behalf, they do so on the basis of written instructions, are under a duty of confidentiality, and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

 

5. For how long does MYERBS LTD keep your data?

MYERBS LTD only collects Personal Data that it believes is necessary to perform the services that you seek from MYERBS LTD and to exercise its rights and comply with its obligations. We will keep your Personal Data only as long as we need it for the purposes for which we collect it or as otherwise permitted by current legislation.

 

6. What are your rights?

As a data subject, you have a number of rights. You can:

  • Access and obtain a copy of your data on request;

  • Require MYERBS LTD to change incorrect or incomplete data;

  • Require MYERBS LTD to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; and

  • Object to the processing of your data where MYERBS LTD is relying on its legitimate interests as the legal ground for processing.

 

If you would like to exercise any of these rights, please contact myerbs@protonmail.com. 

 

If you believe that MYERBS LTD has not complied with your data protection rights, you can complain to the Information Commissioner.

 

7. What if you do not provide personal data?

MYERBS LTD requires certain information in order to provide you with a service, process your purchase and deliver this to you. If you do not wish to provide this information then we may be unable to provide you with a service.

 

8. MYERBS LTD Cookies Policy

MYERBS LTD websites (“Sites”) use a number of different cookies to improve the user experience and help it see what is popular with users:

  • Single session cookies. These enable the Sites to keep track of your movement from page to page in order to ensure that you will not be asked for the same information you have previously given during your visit to the Sites. Cookies allow you to proceed through the Sites quickly and easily without having to authenticate or reprocess each new area you visit. We may use the cookies to analyse user behaviour, such as which pages have been visited during the session, in order to improve your overall experience, for example enabling us to determine and display more relevant content.

  • Remember me cookies. These cookies enable the Sites to remember your personal preferences such as login details in order to improve the user experience for example by avoiding you having to re-enter these details on each visit to the Sites.

  • Remember my language cookies. These enable the Sites to retain your language preference for future visits in order to improve the user experience. In addition, this cookie will set the language in which the non-content aspects of emails received from the Sites will be displayed.

  • Persistent cookies. These cookies enable us to collect information such as a number of visitors to the sites and pages visited in order to analyse user behaviour. This information is collected in an anonymous form and will be collated with similar information received from other users to enable us to compile reports in order to develop and improve user experience by displaying more tailored and relevant content for example.  

 

9. How long will cookies remain on my computer?  

Cookies remain in the cookies file of your browser after the closing of the browser and will become active again when the Site is reopened until removed. The cookie(s) can be deleted at any time by you. The cookie(s) will not collect any information when you are not accessing the Site.  

 

10. Third party cookies  

The single session and persistent cookies are provided on our behalf by a trusted third-party service provider to aid in the reporting of user behaviour on the Sites. This behaviour is analysed to provide an improved user experience. The information collected is not linked to personally identifiable information.

 

MYERBS LTD also uses Google Analytics to help analyse the use of Sites.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored by users’ web browsers on their computer.  The information generated relating to our website is used to create reports about the use of the website. Google hold this information and provide us with access to it. Google’s privacy policy is at http://www.google.com/privacypolicy.html

 

Issue Date: May 2019

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